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Find practical checks for choosing, installing and using your travel eSIM. Search the topics below; plan-specific instructions take priority over general guidance.
Check before you buy
Check your exact device model, network lock, covered destinations, data allowance and validity. A regional plan only covers the countries listed for that plan.
InstallationInstall with the supplied instructions
Use a reliable internet connection and the installation method supplied with your order. Keep any QR code private. If an installation fails, record the message before trying again.
Using an eSIMInstalled is not always activated
Read when your plan starts and where it can connect. Set the travel eSIM as your mobile-data line and use the roaming and APN settings specified for it.
TroubleshootingNo connection? Check these first
Check coverage, remaining validity, the selected data line and plan-specific network settings. Keep the eSIM installed while seeking help; deleting it may require the provider to issue new setup details.
Account and paymentsPrepare your order information
For a support request, include your order number, plan name, device model, destination and the error message. Hide payment details, passwords and installation codes in screenshots.
Top-upsMore data, hotspot and speed limits
Check whether your plan supports top-ups and tethering. Daily caps, fair-use rules and reduced speeds vary. A new purchase does not automatically renew an existing plan.
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Include the plan name, your device model and what happened so your question is easier to investigate.